are you able to create custom necklaces?
Yes, Sharona loves working with clients to customize a piece that they love. This is one of the advantages of working with an artist directly. Please contact us at firstname.lastname@example.org for more information on the process and to discuss your custom dream piece with Sharona. There's a lot of communication back and forth and the process could take between 1-2 weeks.
Once we have come up with the final design, we will be able to give you a full price.
You will then be asked to give your final approval to the design and pay out the balance before Sharona begins working on your special new design. After the final approval is given, we cannot offer any refunds as custom orders are final sale.
how do I care for my jewelry?
All of our pieces are handmade and should be handled with love. We recommend this simple rule - jewelry should be the last thing you put on and the first thing you take off each day. Don't wear your piece if you're going to be in water (swimming, saunas, hot yoga) or while doing any vigorous activity since this may lead to breakage or damage.
how to clean silver jewelry?
how do I care for my necklace or bracelet?
will my necklace come in a bag?
Your SharonWein piece will be carefully wrapped in silk paper and stored in a beautiful cloth bag. These unique bags are made by a cooperative of ladies from a village outside Calcutta, India. They work from home to make money in order to help support their families. They use recycled Saris material so nothing goes to waste.
how will I know you received my order?
After you placed your order, you will be sent an email confirming that it has been received and that is being processed.
I want to purchase a bracelet but I'm not sure what size I would be?
Please refer to the size-guide to learn how best to measure your wrist.
We stand behind our work. If there's an issue with your piece, because it was damaged while being shipped or where a manufacturing fault occurs within two (2) months of purchase, we will repair it at no extra cost.
Life and accidents happen but please note that items that are damaged as a result of wear and tear are not considered to be faulty. In this case, we will be happy to repair your piece and if materials need to be replaced, there will be a charge assessed on a case-by-case basis. We want you to be happy and will always do our best to repair your piece. In this case, all associated shipping charges are the responsibility of the customer.
Please contact us with specific repair request and a photo of the piece to determine whether repair can be accommodated and the associated charge at email@example.com