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FAQ

are you able to create custom necklaces?

Yes, Sharona loves working with clients to customize a piece that they love. This is one of the advantages of working with an artist directly. Please contact us at sharonweindesigns@gmail.com for more information on the process and to discuss your custom dream piece with Sharona.  There's a lot of communication back and forth and the process could take between 1-2 weeks.

Once we have come up with the final design, we will be able to give you a full price. 

You will then be asked to give your final approval to the design and pay out the balance before Sharona begins working on your special new design. After the final approval is given, we cannot offer any refunds as custom orders are final sale.

how do I care for my jewelry?

All of our pieces are handmade and should be handled with love. We recommend this simple rule - jewelry should be the last thing you put on and the first thing you take off each day. Don't wear your piece if you're going to be in water (swimming, saunas, hot yoga) or while doing any vigorous activity since this may lead to breakage or damage. 

Avoid getting cosmetics, lotions, sunscreen or perfume on your jewelry.
Never use harsh chemicals or acids to clean your jewelry and avoid exposing jewelry to household chemicals and cleaning products which may damage the stones and metals (such as lemon juice or chlorine.) If your jewelry does come in contact with any chemicals or acids, please remove the chemicals as soon as possible with cool running water and mild soap, Then rinse well and dry it with a soft cloth.

how to clean silver jewelry?

The best way to keep your silver jewelry clean is by wearing it often! However, humidity and storing the silver can tarnish the piece, also known as oxidation, which will give the silver a darkish black color. Tarnish is most easily removed when it first becomes visible.  The best way to clean it is by gently wiping the piece with a soft polishing cloth and store it in a ziploc bag. It is best to store each item separately to prevent damage.  

how do I care for my necklace or bracelet?

Please be gentle with your jewelry. Even though our necklaces are knotted on a strong cord, bathing, swimming or partaking in any vigorous activity (such as yoga) may lead to breakage or damage.
For bracelets on stretchy cord, to ensure their longevity ROLL the bracelet on or off your arm, rather than pull or tug on the beads. Repetitive tugging and pulling can cause the elastic to weaken and break over time and should be avoided. We also recommend not wearing them while sleeping.
Because of the materials used, these bracelets are highly sensitive to water and should not be worn while exercising, showering, swimming or in a sauna. These elements can weaken the elastic cord used and can contribute to breakage in the future if not cared for properly.

will my necklace come in a bag?

Your SharonWein piece will be carefully wrapped in silk paper and stored in a beautiful cloth bag. These unique bags are made by a cooperative of ladies from a village outside Calcutta, India. They work from home to make money in order to help support their families. They use recycled Saris material so nothing goes to waste. 

how will I know you received my order?

After you placed your order, you will be sent an email confirming that it has been received and that is being processed.

I want to purchase a bracelet but I'm not sure what size I would be?

Please refer to the size-guide to learn how best to measure your wrist.

Repairs

We stand behind our work.  If there's an issue with your piece, because it was damaged while being shipped or where a manufacturing fault occurs within two (2) months of purchase, we will repair it at no extra cost.

Life and accidents happen but please note that items that are damaged as a result of wear and tear are not considered to be faulty. In this case, we will be happy to repair your piece and if materials need to be replaced, there will be a charge assessed on a case-by-case basis. We want you to be happy and will always do our best to repair your piece. In this case, all associated shipping charges are the responsibility of the customer. 

Please contact us with specific repair request and a photo of the piece to determine whether repair can be accommodated and the associated charge at sharonweindesigns@gmail.com

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